At Probio Delights, we aim to provide our customers with a seamless and reliable shipping experience for their orders of cooked pap with protein accompaniment and other probiotics products. Please review the following shipping policy details:

1. Order Processing:

– All orders are processed and prepared for shipment within 2 hours of receiving payment confirmation.

– Orders placed after 5pm on any day will be processed the following business day.

– You will receive a confirmation email with your order details and tracking information once your order has been processed and shipped.

2. Shipping Methods:

– We offer standard and expedited shipping options for location outside Ikorodu.

– Standard shipping typically takes 2 to 3 hours for delivery within Ikorodu and its environs. Delivery times may vary for orders based on destination and shipping method selected.

– Expedited shipping options are available for customers who require faster delivery. Additional fees may apply for expedited shipping services.

3. Shipping Rates:

– Shipping rates are calculated based on the total weight of the order, shipping destination, and selected shipping method.

– Shipping rates will be displayed at checkout before you complete your purchase.

4. Delivery Destinations:

– We currently ship to addresses within Ikorodu and its environs and select destinations outside Ikorodu (Ojota, Ketu, Maryland, Magodo, GRA Ikeja, Allen) currently.

– Please ensure that the shipping address provided during checkout is accurate and complete to avoid delays or delivery issues.

5. Tracking Information:

– Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number.

– You can track the status of your shipment online using the provided tracking number and the carrier’s website.

6. Shipping Restrictions:

– Due to the perishable nature of our products, we may not be able to ship to certain locations during extreme weather conditions or where delivery times exceed our quality standards.

– We do not ship to P.O. boxes or APO/FPO addresses.

7. Packaging:

– We take great care in packaging our products to ensure they arrive fresh and in optimal condition.

– Cooked pap and perishable items are packaged in insulated containers to maintain freshness during transit.

8. Delivery Issues:

• In the event of delivery delays, damages, or other issues with your shipment, please contact our customer service team immediately for assistance. We will work to resolve the issue promptly and ensure your satisfaction.

9. Order Modifications:

• Once an order has been processed and shipped, we may not be able to modify the shipping address or contents of the order. Please double-check your order details before completing your purchase.

10. Contact Us:

• If you have any questions or concerns regarding our shipping policy or the status of your order, please contact our customer service team at probiodelights@gmail.com, zeamays1434@gmail.com; contact number 07037038448.