1. General Policy:

 We strive to provide high-quality, delicious, and nutritious meals to our customers. However, we understand that there may be instances where a return or refund is necessary.

2. Eligibility:

    Returns are only acceptable within 24 hours of the delivery date.

 – To be eligible for a return, the item must be unused, unopened, and in its original packaging.

  – Cooked pap and perishable items cannot be returned unless there is a quality issue or if the product does not match the description provided on our website.

3. Quality Issues:

   – If you receive a product that is damaged, spoiled, or does not meet our quality standards, please contact our customer service team immediately with photos and a detailed description of the issue.

   – We may request the return of the affected item for inspection purposes. Upon verification, we will offer a replacement, store credit, or refund, depending on your preference.

4. Incorrect Orders:

   – In the event that you receive an incorrect order or missing items, please notify us within 30 minutes of delivery.

   – We will arrange for the correct items to be sent to you as soon as possible at no additional cost.

5. Refunds and Store Credit:

   – Refunds will be issued to the original payment method used for the purchase.

   – If you prefer, we can also provide store credit equivalent to the value of the returned item(s) for future purchases.

6. Return Process:

   – To initiate a return, please contact our customer service team via email or phone with your order number and reason for return.

   – Our team will guide you through the return process and provide instructions on how to return the item(s) to us.

7. Shipping Costs:

   – Customers are responsible for covering the cost of return shipping, unless the return is due to a quality issue or incorrect order on our part.

   – Original shipping charges are non-refundable unless the return is a result of our error.

8. Exclusions:

   – We reserve the right to refuse returns or refunds for items that have been opened, used, or tampered with, unless there is a quality issue.

   – Returns of perishable items are subject to inspection and may be refused if the product has been consumed or mishandled.

9. Policy Updates:

   – We may revise our return policy from time to time to reflect changes in our business practices or legal requirements. Any updates will be communicated to customers via our website or email.

10. Customer Satisfaction:

    – Our priority is ensuring customer satisfaction. If you have any questions or concerns regarding our return policy, please don’t hesitate to reach out to our customer service team for assistance.